The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to 2012.
How can we help you?
- ECC Poland informs consumers about their rights in the EU, Norway and Iceland
- Assists in solving problems with traders from other EU countries
- Services are free of charge
What is the most common problem you face while traveling by plane?
Shopping in Poland and abroad
Cars (purchase and rental)
- Examples of cases
EP Internal Market Committee (IMCO) adopted a proposal for a new directive on tourist trips. Until now as the basis for the protection of tourists in the EU was directive used from 1990, which does not include, i.a., sales of services via the Internet.
In May 2013, Polish consumer has purchased three plane tickets through the website of the Irish carrier. Total price of the tickets was 1,540 PLN. Consumer paid for them by its Polish credit card. Two days after purchase, it turned out that from the card was retrieved 1745,23 PLN.
Polish consumer purchased in the French online shop shoes for her child. New pair of boots cracked after just few times of wearing. Consumer sent a complaint to the trader. Seller did not agreed with the claim of client, explaining that the shoes were wrongly used.
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