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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

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In the EU, as of 13 June 2014, the consumers have the right to withdraw from the contract concluded via the Internet within 14 days. Have you ever used this right?

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How the air fares should be presented?

According to the judgment of the Court of Justice of the European Union, in the context of a computerised booking system, the final price to be paid must be indicated whenever the prices of air services are shown, including when they are shown for the first time.

Changes in the consumer law

On December 25, 2014. enters into force the Act on Consumer Rights, which introduces to the Polish legal system Directive 2011/83/EC and revises implementation of Directive 1999/44/EC. There is little time to become familiar with the new regulations therefore the ECC-Net has developed a Checklist for Consumers and Checklist for Traders as well as QUIZ, which draws attention to the essential issues of e-commerce: 10 questions to the owners of online shops and 10 questions to their customers.

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A complaint to the dentist

During the holiday Austrian consumer had to go to the dentist in Poznan/Poland. Unfortunately surgery was performed badly, so the consumer complained of pain in the jaw and headache.

The unused airplane tickets ...

A Polish consumer who had lived for many years in the UK, decided to visit Poland, so purchased plane tickets for all family members from the Irish carrier. Unfortunately, the implementation of this plan was disturbed by illness and death of her husband. Therefore, the Pole asked the airline for a refund. But the complaint has not been resolved in favor of the consumer.

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