Digital technology is part of everyday life. From studying to watching films, buying or selling online to connecting with friends or your doctor – the internet is a goldmine of digital opportunities. But every day in the EU people and companies run into many barriers – from geo-blocking or cross-border parcel delivery inefficiencies to unconnected e-services. Digital services too often remain confined to national borders. The Juncker Commission has made it a priority to remove these obstacles and create a Digital Single Market: making the EU's single market freedoms "go digital", and boosting growth and jobs on our continent.
How can we help you?
- ECC Poland informs consumers about their rights in the EU, Norway and Iceland
- Assists in solving problems with traders from other EU countries
- Services are free of charge
In the EU, as of 13 June 2014, the consumers have the right to withdraw from the contract concluded via the Internet within 14 days. Have you ever used this right?
Shopping in Poland and abroad
Cars (purchase and rental)
- Examples of cases
The EU legal guarantee allows consumers to request, normally within 2 years of purchase, repair or replacement of defective goods, or in some cases a refund. It is mandatory and to be provided at no extra cost by the seller. However, commercial warranties offered against payment are becoming more and more common. But are they worth the extra cost? Do they add to the legal protection in place in the EU, Iceland and Norway? The ECC-Net has carried out 342 checks in 25 countries, screened 104 websites, contacted 127 shops and surveyed 543 consumers online. The results show that not all commercial warranty offers go beyond the legal guarantee and that they contain numerous exclusions. They are most useful when they cover damage from accidents or misuse of products. On the occasion of World Consumer Rights Day on March 15, the ECC-Net is publishing its report on the application of legal guarantees and commercial warranties in the EU, Iceland and Norway.
Slovakian consumer bought camera in polish online shop. Along with the device, the seller sent manual in polish. The consumer - according to Slovak consumer law - demanded to be provided with the document in his own language. Polish trader directed his client to website of the producer, where was placed the manual in electronic version. The document contained approximately 200 pages, so printing it would be additional expense for the consumer. In this situation the client of polish shop made a complaint to ECC-Net.
A Belgian consumer - passenger of polish airlines was flying from Minsk to Brussels through Warsaw. Her luggage was lost. Therefore passenger gathered numerous documents showing the damage ie. receipts for the clothes that were in the suitcase. Despite this, airlines strongly refused the compensation.
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