From April 30th, surcharges for phone calls and data usage when you’re in another EU country are capped even further, while from 15 June 2017 using your mobile phone abroad should cost the same as doing so at home.
How can we help you?
- ECC Poland informs consumers about their rights in the EU, Norway and Iceland
- Assists in solving problems with traders from other EU countries
- Services are free of charge
Have you ever purchased a car abroad, in one of the EU countries?
Shopping in Poland and abroad
Cars (purchase and rental)
- Examples of cases
The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online.
The consumer from the Czech Republic bought in the Polish store leather sofa worth more than 1 500 euros. After a few days he noticed some defects in the furniture for example: broken seating, which may have occurred during transportation. The consumer contacted the seller and was proposed replacement of defective parts. At the next delivery, the consumer was more cautious and in the presence of the courier checked the delivered components.
A Cyprus consument was with his family on holidays in Poland. The consumer bought for his two children a trip from Krakow to Auschwitz. Trip was planned for the last days of their stay. The children were waiting for a cruise bus at the previously agreed place, but the bus did not arrive.
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