Commission to strengthen online privacy rights and reduce bureaucracy
The European Commission has today proposed a comprehensive reform of the EU's 1995 data protection rules to strengthen online privacy rights and boost Europe's digital economy.
Resolved cases
Returning goods bought online: Polish consumer / UK seller
A Polish consumer bought a dress from a UK seller's website but decided she did not like it when it arrived.
She returned the goods within the cooling off period that she was entitled to under the EU...
She returned the goods within the cooling off period that she was entitled to under the EU...
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Lectures
Your flight was cancelled? Air carrier has lost your luggage? A train you travelled across Europe was delayed and you lost a night in the hotel paid in advance? Check how to prepare a complaint form and get a compensation.
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You signed a timesharing contract or joined a membership in "holiday club"? Don't know how to withdraw? Ask about your rights.
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Holiday did not go as you had planned? You don't know how to prepare a complaint form? Get to know about your consumer rights or lodge a complaint to the European Consumer Centre if you concluded a contract with a travel agency from another EU country.
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Have a problem with product or service bought in another EU country? Complaint was not successful? Check what are your rights or lodge a complaint to the ECC-Net.
You bought a product in online shop from another EU country? Have a problem with a complaint? Want to cancel a contract? A trader refuses to refund money back? Check what are your rights and how to enforce them.
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You bought a used car in another EU country? It turned out to be defective and dealer did not respond to your complaint? Car rental company charged your credit card twice? Get to know about your rights or lodge a complaint to the European Consumer Centre.
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Passengers rights
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Timeshare and holiday clubs
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Package travel
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Shopping in Poland and abroad
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Online shopping
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Cars (purchase and rental)
Partners
How to file a complaint against Costa Crociere: Foreign tourists can address the European Consumer Centre of their country
Costa Concordia Shipwreck survivors and future passengers who will not board because of the accident, can ask for a refund for personal, material and non material damages by filing a complaint against Costa Crociere.
