How can we help you?

  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

Find out more about ECC Poland


Have you ever tried to make a purchase in online store but you were refused due to your place of residence or country of origin?

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Car purchase abroad: The ECC-Net is interested in your feedback!

In 2015, the European Consumer Centres Network (ECC-Net) will look into cross-border car purchase within the EU, Iceland and Norway. We are particularly interested in learning if you have encountered any difficulties. Do not hesitate to share your experience with us.

So please answer the following questionnaire HERE

Schuman Parade and Schuman Village to celebrate Europe Day

On Saturday, 9th May 2015, the European Consumer Centre had its stand in the European promotional fair named “Schuman Village”. It was an excellent opportunity to receive  consumer advice between 10.00 and 14.30. Promotional materials were available as well.

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The declaration of the carrier

The Belgian resident traveled with Polish Airlines from Brussels to Warsaw. Her luggage was delayed by over 24 hours. Passenger must have bought the necessary clothing and cosmetics. In total, she has spent 1,000 PLN.

Beyond repair

The ECC Poland visited a Polish consumer who bought for her son professional football shoes in the German online shop. Boy was playing in the footwear less than two months, when he discovered the crack of the material. The shoes cost more than 500 PLN so, they were relatively expensive.

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