On December 25, 2014. enters into force the Act on Consumer Rights, which introduces to the Polish legal system Directive 2011/83/EC and revises implementation of Directive 1999/44/EC. There is little time to become familiar with the new regulations therefore the ECC-Net has developed a Checklist for Consumers and Checklist for Traders as well as QUIZ, which draws attention to the essential issues of e-commerce: 10 questions to the owners of online shops and 10 questions to their customers.
How can we help you?
- ECC Poland informs consumers about their rights in the EU, Norway and Iceland
- Assists in solving problems with traders from other EU countries
- Services are free of charge
Have you ever bought a Christmas gift in a foreign online shop?
Shopping in Poland and abroad
Cars (purchase and rental)
- Examples of cases
The European Parliament called on EU member states and the European Commission to break down barriers to the growth of the EU's digital single market in a resolution voted on 27th of November. MEPs also stressed the need to prevent online companies from abusing dominant positions by enforcing EU competition rules and unbundling search engines from other commercial services.
A Polish consumer who had lived for many years in the UK, decided to visit Poland, so purchased plane tickets for all family members from the Irish carrier. Unfortunately, the implementation of this plan was disturbed by illness and death of her husband. Therefore, the Pole asked the airline for a refund. But the complaint has not been resolved in favor of the consumer.
The consumer from the Netherlands wanted to buy the game on the website of Polish company. For this purpose created an account on the portal of entrepreneur, paid money on the account and ordered the game. The seller did not deliver the ordered good, however due to consumer complaint promised to return the money. Weeks passed and the consumer has not received the refund.
|21 Nov 2014||Nowe przepisy prawa konsumenckiego - lepsza pozycja konsumenta na rynku? (624 kB)|
|23 Oct 2014||Miękkie lądowanie – odpowiedzialność przewoźników lotniczych (299 kB)|
|25 Jul 2014||Zakupy przez internet w świetle nowych przepisów (581 kB)|
|24 Apr 2014||Podróże i zakupy w Europie, czyli jak bezpiecznie spędzić długi weekend (1343 kB)|
|12 Mar 2014||Nie ma to jak dobry hotel - czy na pewno? - Poradnik konsumenta (552 kB)|
|13 Feb 2014||Dziecko-konsument w internecie - praktyczny poradnik dla troskliwego rodzica (1066 kB)|
|20 Jan 2014||Prawa pasażerów w UE - jak bezpiecznie dojechać, dolecieć a może dopłynąć do celu? (348 kB)|