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Actions of the company 4You Airlines

ECC Poland would like to draw attention to the actions of Polish entrepreneur 4YOU AIRLINES, which from August 12 to September 3, 2014 has been selling tickets for flights, among others, to Paris, Barcelona, Rome and Brussels from Polish airports in Lodz and Rzeszow. Flights are scheduled to begin from November 3, 2014.

Yet it should be noted the Civil Aviation Authority stated, that the entrepreneur has not received the status of air carrier. However the relevant licensing procedure, has been already continued for some time,  still the Office of Competition and Consumer Protection (the OCCP) has established that it is not possible to complete the authorization process before 3 November 2014.

Arrival time is the moment of opening the aircraft door

The actual arrival time of a flight corresponds to the time at which at least one of the doors of the aircraft is opened. It is only at that time that the length of the delay for the purposes of any compensation may be determined.

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Mistyped address

A Polish consumer purchased clothes worth over 600 euros in UK online store. Since the seller made mistake while typing her address, the package was delivered to the wrong place. Consequently, the consumer was left without money and without the ordered goods.

Hotel is not enough

A passenger of German airline was traveling from Stuttgart through Berlin to Krakow. The first part of the trip was delayed and she did not manage to catch the flight from Berlin to Krakow. The carrier acknowledged its responsibility for the delay and guaranteed her accommodation in a hotel. As it turned out the hotel was far away from the airport and the consumer had to take a taxi. Additionally incurred costs related to the purchase of food. So after returning to Poland she decided to present receipts for food and taxi to the carrier and requested a refund. Unfortunately, the airline tried to avoid its responsibility.

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