Resolved cases

Returning goods bought online: Polish consumer / UK seller

A Polish consumer bought a dress from a UK seller's website but decided she did not like it when it arrived.

She returned the goods within the cooling off period that she was entitled to under the EU...

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Commission to strengthen online privacy rights and reduce bureaucracy

The European Commission has today proposed a comprehensive reform of the EU's 1995 data protection rules to strengthen online privacy rights and boost Europe's digital economy.

How to file a complaint against Costa Crociere: Foreign tourists can address the European Consumer Centre of their country

Costa Concordia Shipwreck survivors and future passengers who will not board because of the accident, can ask for a refund for personal, material and non material damages by filing a complaint against Costa Crociere.

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