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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

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Have you ever made a complaint to the foreign trader selling the goods or services on the Internet?

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Timeshares and long-term holiday products: let’s make things clear!

Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report and tips for consumers from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze.

Commission proposes modern digital contract rules

Delivering on its Digital Single Market strategy, the Commission presented two proposals to better protect consumers who shop online across the EU and help businesses expand their online sales. Removing barriers due to contract law differences should bring an overall benefit to the European economy.

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Brand suitcase

A Polish consumer owned brand, expensive suitcase. Before her flight to London, she decided to secure it against damage, for this purpose she went to a special foiling point at Chopin Airport. It was is an Italian company. Its employee while wrapping accidentally cut the suitcase with knife.

A change of plans

A consumer from Poland planned to study in Copenhagen. Therefore, in advance paid a deposit of 1,600 euros to the company renting rooms to students. Unfortunately, the consumer was forced to change his plans. He visited in person the office of the Danish entrepreneur, where he was assured that he would be returned most of the amount of the paid deposit.

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