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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

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Commission works with European consumer authorities to better enforce consumer rights in the car rental sector

Five major car rental companies have agreed to significantly review how they treat consumers thanks to a joint action from the European Commission and national enforcement authorities. Citizens will benefit from more clarity on insurance policies and tank refuelling options, more fairness when handling damages, and more price transparency. Complaints related to car rentals received by the European Consumer Centres have increased sharply in the last two years.

The European Consumer Centres Network turns 10!

2015 marks the 10 years anniversary of the network of European Consumer Centres established in all 28 Member States of the EU, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights - up 30 % between 2012 and 2014, and assisted about 300,000 consumers to deal with specific complaints relating to a cross border purchase– up 16 % in the same period. More than two thirds of these complaints could be resolved in an amicable manner between consumers and traders. Here you can find the "The ECC-Net Anniversary Report 2005-2015".

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Two versions of the regulation - one air carrier

An Italian consumer bought tickets from Polish Airlines in the Flex tariff. According to the information included in the regulations in the Italian website of the carrier, the tariff enabled a full refund in case of resignation. The consumer planned to fly from Warsaw to Mediolan and back. Because of personal reasons she had to cancel the return flight. The carrier gave her money back, but it was only a small percentage of value of the ticket.

Troubles with flying back home

A consumer was supposed to return from her holidays in Cuba with French airlines to Warsaw through Paris. A few days before the departure she received information that her flight was cancelled and the next one will take place in three days. The consumer couldn’t afford to lengthen her stay and found an alternative connection. The carrier agreed to change her tickets for a flight a day earlier.

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