How can we help you?

  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

Find out more about ECC Poland


Have you ever tried to make a purchase in online store but you were refused due to your place of residence or country of origin?

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The European Consumer Centres Network turns 10!

2015 marks the 10 years anniversary of the network of European Consumer Centres established in all 28 Member States of the EU, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights - up 30 % between 2012 and 2014, and assisted about 300,000 consumers to deal with specific complaints relating to a cross border purchase– up 16 % in the same period. More than two thirds of these complaints could be resolved in an amicable manner between consumers and traders. Here you can find the "The ECC-Net Anniversary Report 2005-2015".

Car purchase abroad: The ECC-Net is interested in your feedback!

In 2015, the European Consumer Centres Network (ECC-Net) will look into cross-border car purchase within the EU, Iceland and Norway. We are particularly interested in learning if you have encountered any difficulties. Do not hesitate to share your experience with us.

So please answer the following questionnaire HERE

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The lost smartphone

A Polish consumer purchased a smartphone via online store of German trader. The delivered good turned out to be defective. The seller promised to replace the phone with a new one. After several weeks of waiting for the shipment, worried consumer contacted the trader.

The declaration of the carrier

The Belgian resident traveled with Polish Airlines from Brussels to Warsaw. Her luggage was delayed by over 24 hours. Passenger must have bought the necessary clothing and cosmetics. In total, she has spent 1,000 PLN.

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