WHAT SHOULD WE REMEMBER?

Before reporting the complaint to ADR, first submit a complaint at the entrepreneur's
Compare fee for arbitration or mediation to the costs of court mode.
In ADR systems, the cases are most often conducted in a written mode; in court proceeding you will have an opportunity to submit explanations orally,
The settlement in ADR system may make impossible to conduct a proceeding before civilian court in the same case.
The settlements in ADR system most often don't have an enforcement power and therefore you will have to apply to the court for granting enforcement clause; the submission of such an application most often requires incurring the court fee.

The project financed by the European Commission and the Office of Competition and Consumers' Protection