Resolved cases

Returning goods bought online: Polish consumer / UK seller

A Polish consumer bought a dress from a UK seller's website but decided she did not like it when it arrived.

She returned the goods within the cooling off period that she was entitled to under the EU...

Lectures

ECC in Europe

AUSTRIA

EUROPÄISCHES VERBRAUCHERZENTRUM
Director: Georg Mentschl
Mariahilfer Straße 81
1060 Wien
Tel. +43/1 588 77 0 - Main Line
Europa-Hotline 0810 - 810 225 (only available in Austria)
Fax: +43/1 588 77 99 342
E-mail: info@europakonsument.at
www.europakonsument.at

 

BELGIUM

EUROPEES CENTRUM VOOR DE CONSUMENT
CENTRE EUROPÉEN DES CONSOMMATEURS
Director: Edith Appelmans
Hollandstraat 13 rue de Hollande
1060 Brussels/Bruxelles
Tel. +32 2 894 20 70, +32 2 894 20 71, +32 2 894 20 72
Fax: +32 2 542 32 43
E-mail: info@eccbelgium.be
www.eccbelgium.be

 

Bułgaria BULGARIA

EUROPEAN CONSUMER CENTRE BULGARIA
Director: Ignat Arsenov
Bacho Kiro street No14
Bg-1000 Sofia
Tel. +359/ 298 676 72
Fax: +359/ 298 755 08
E-mail: ecc.bulgaria@kzp.bg
http://ecc.kzp.bg

 

CYPRUS

EUROPEAN CONSUMER CENTRE OF CYPRUS
Director: Elena Papachristoforou
c/o Competition and Consumers Protection Service (CCPS), Ministry of Commerce, Industry and Tourism
6, Andreas Araouzos
1421 Nicosia
Tel. +357/22 867 100
Fax: +357/22 375 120
E-mail: ecccyprus@mcit.gov.cy
www.ecccyprus.org

 

CZECH REPUBLIC

EUROPEAN CONSUMER CENTRE OF THE CZECH REPUBLIC
Director: Tomas Vecl
Štěpánská 15
120 00 Praha 2
Tel. +420/ 296 366 155
E-mail: esc@coi.cz
www.coi.cz/esc

 

DENMARK

FORBRUGER EUROPA
Acting Director: Kenneth Skov Jensen
Carl Jacobsens Vej 35
DK-2500 Valby
Tel. +45 4171 5000
Fax: +45 4171 5100
E-mail: info@forbrugereuropa.dk
www.forbrugereuropa.dk

 

ESTONIA

EUROPEAN CONSUMER CENTRE OF ESTONIA
Director: Kristina Vaksmaa
Kiriku 4
15071 Tallinn
Tel. +372/6201 708
Fax: +372/6201 701
E-mail: consumer@consumer.ee
www.consumer.ee

 

FINLAND

EUROPEAN CONSUMER CENTRE OF FINLAND
Director: Leena Lindström
Haapaniemenkatu 4 A
Box 5
00531 Helsinki
Tel. +358/9 7726 7816
Fax: +358/9 7726 7557
E-mail: ekk@kuluttajavirasto.fi
www.ecc.fi

 

FRANCE

CENTRE EUROPEÉN DES CONSOMMATEURS
Director: Bianca Schulz
c/o Euro-Info-Verbraucher e.V.
Rehfusplatz 11
D-77694 Kehl
Tel. +49/78 51 991 48 0 0820/200 999 (only accessible from France)
Fax: +49/78 51 991 48 11
E-mail: info@euroinfo-kehl.com
www.euroinfo-kehl.com

 

GERMANY

EUROPÄISCHE VERBRAUCHERZENTRUM DEUTSCHLAND
Director: Bernd Krieger
c/o Euro-Info-Verbraucher e.V.
Rehfusplatz 11
D-77694 Kehl
Tel. +49/7851 991 48 0
Fax: +49/7851 991 48 11
E-mail: info@euroinfo-kehl.com
www.euroinfo-kehl.com

KIEL

Willestraße 4 - 6
24103 Kiel
Tel.: +49 (0)431 - 97 19 350
Fax: +49 (0)431 - 97 19 360
info.kiel@evz.de
www.evz.de

 

GREECE

EUROPEAN CONSUMER CENTRE GREECE
c/o Hellenic Consumers Ombudsman
Dyrektor: Dimitrios Markou
144 Alexandras Av.
PC: 114 71 Athens
Tel. +30 2106 46 02 84
Fax: +30 2106 46 07 84
E-mail: ecc-greece@synigoroskatanaloti.gr
www.synigoroskatanaloti.gr/index_ecc.html
 

 

HUNGARY

EURÓPAI FOGYASZTÓI KOZPONT
Director: Attila Kriesch
József körút 6.
H-1088 Budapest,
Phone: +36-1-459-48-32              
Fax: +36-1-210-25-38
E-mail: info@magyarefk.hu
www.magyarefk.hu

 

ICELAND

ENA-ECC ICELAND
Director: Hildigunnur Hafsteinsdóttir
Hverfisgata 105
101 Reykjavik
Fax: +354/5451212
E-mail: ena@ena.is
www.ena.is

 

IRELAND

EUROPEAN CONSUMER CENTRE DUBLIN
Director: Ann Neville
Macro Community Resource Centre
1 Green Street
Dublin 7
Tel:  + 353 1 879 7620
Fax: + 353 1 873 4328
E-mail: info@eccireland.ie
www.eccireland.ie

 

Italy ITALY

CENTRO EUROPEO CONSUMATORI
Director: Federico Vicari
Via Francesco Gentile, 135
00173 Rome
Tel. +39 06 44 23 80 90
Fax +39 06 44 17 02 85
e-mail: info@ecc-netitalia.it
www.ecc-netitalia.it

 

Latvia LATVIA

EUROPEAN CONSUMER CENTRE OF LATVIA
c/o Pateretaju Tiesibu Aizsardzibas Centrs-Consumer Rights Protection Centre
Director: Aija Gulbe
Kr. Valdemara Street 157-228
1013 Riga
Tel. +371/738 8625
Fax: +371/738 8625
E-mail: info@ecclatvia.lv
www.ecclatvia.lv

 

LITHUANIA

EUROPEAN CONSUMER CENTRE OF LITHUANIA
Director: Saulius Linkevičius
Odminiř str. 12, Vilnius
LT 01122 Lietuva
Tel. (+370 5) 2650368
Fax (+370 5) 2623123
E-mail: saulius.linkevicius@ecc.lt
www.ecc.lt

 

LUXEMBOURG

CENTRE EUROPÉEN DES CONSOMMATEURS-GIE LUXEMBOURG
Director: Karin Basenach
55, rue des Bruyeres
L-1274 Howald
Tel. +352/26 84 641
Fax: +352/26 84 57 61
E-mail:info@cecluxembourg.lu
www.cecluxembourg.lu

 

MALTA

EUROPEAN CONSUMER CENTRE OF MALTA
Director: Claude Sammut
Annex to Consumer & Competition Division
47a South Street
Valletta
Malta
Tel. +356/ 21 221901
Fax: +356/21 221902
E-mail: ecc.malta@gov.mt
www.eccnetmalta.gov.mt

 

Nl THE NETHERLANDS

STICHTING CONSUMENTEN INFORMATIE PUNT
Director: Patricia de Bont
Catharijnesingel 55, 5th floor
3511 GD Utrecht
P.O. Box 487
3500 AL Utrecht, the Netherlands
Tel. +31/(0) 30 232 6440
Fax: +31/(0) 30 234 2727
E-mail:info@eccnl.eu
www.eccnl.eu

 

NORWAY

FORBRUKER EUROPA
Director: Ragnar Wiik
P.O.Box 4594 Nydalen
0404 Oslo
Tel. +47/23 400 500
Fax: +47/23 400 501
E-mail: post@forbrukereuropa.no
www.forbrukereuropa.no

 

POLAND

EUROPEJSKIE CENTRUM KONSUMENCKIE
Director: Piotr Stańczak
Plac Powstańców Warszawy 1
00-950 Warszawa
Tel. +48/022 5560118
Fax: +48/022 5560359
E-mail: info@konsument.gov.pl
www.konsument.gov.pl

 

PORTUGAL

CENTRO EUROPEU DO CONSUMIDOR
Director: Maria do Ceu Costa
Praça Duque de Saldanha, 31-1°
1069-013 Lisboa
Tel. +351/21 356 47 50 lub 52
Fax: +351/21 356 47 12
E-mail: euroconsumo@dg.consumidor.pt
www.cec.consumidor.pt

 

ROMANIA

CENTRUL EUROPEAN AL CONSUMATORILOR DIN ROMANIA
Director: Irina Chiritoiu
Bd. Nicolae Balcescu nr. 32-34, Etaj 4, 16(1-3), Sector 1
RO-010055 Bucharest,
Tel. + 40 21 315 71 49
Fax: +40 21 311 02 42
E-mail:office@eccromania.ro
www.eccromania.ro

 

SLOVAKIA

EUROPSKE SPOTREBITELSKE CENTRUM
Director: Dźenśida Veliova
Mierova 19
827 15 Bratislava
Tel. +421/2 4854 2019
Fax: +421/2 4854 1627
E-mail: ecc@economy.gov.sk
www.esc-sr.sk

 

SLOVENIA  

EVROPSKI POTROŠNIŠKI CENTER
Director: Jana Huč Urśič
1000 Lijubljana
Frankopanska 5
Tel. +38/614 323 035
Fax: +38/614 333 371
E-mail: epc@epc.si
www.epc.si

 

Espana SPAIN

CENTROS EUROPEO DEL CONSUMIDOR
Director: Jose Maria Tamames Rivera
Principe de Vergara 54
28006 Madrid
Tel. +34/ 91 822 45 55
Fax: +34/ 91 822 45 62
E-mail: cec@consumo-inc.es
http://cec.consumo-inc.es


SWEDEN

KONSUMENT EUROPA 
Director: Jolanda Girzl
BOX 48
65102 KARLSTAD
Tel. +46 54 1941 50
Fax: +46 54 1941 95
E-mail: info@konsumenteuropa.se
www.konsumenteuropa.se


UNITED KINGDOM

EUROPEAN CONSUMER CENTRE UK
Director: Jediah Mayatt
Trading Standards Institute
First Floor, 1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon SS15 6TH
tel: +44 (0)8456 04 05 03
fax: +44 (0)8456 08 96 00
E-mail: ecc@tsi.org.uk
www.ukecc.net