Resolved cases
She returned the goods within the cooling off period that she was entitled to under the EU...
Lectures
ECC in Europe
AUSTRIA
EUROPÄISCHES VERBRAUCHERZENTRUM
Director: Georg Mentschl
Mariahilfer Straße 81
1060 Wien
Tel. +43/1 588 77 0 - Main Line
Europa-Hotline 0810 - 810 225 (only available in Austria)
Fax: +43/1 588 77 99 342
E-mail: info@europakonsument.at
www.europakonsument.at
BELGIUM
EUROPEES CENTRUM VOOR DE CONSUMENT
CENTRE EUROPÉEN DES CONSOMMATEURS
Director: Edith Appelmans
Hollandstraat 13 rue de Hollande
1060 Brussels/Bruxelles
Tel. +32 2 894 20 70, +32 2 894 20 71, +32 2 894 20 72
Fax: +32 2 542 32 43
E-mail: info@eccbelgium.be
www.eccbelgium.be
BULGARIA
EUROPEAN CONSUMER CENTRE BULGARIA
Director: Ignat Arsenov
Bacho Kiro street No14
Bg-1000 Sofia
Tel. +359/ 298 676 72
Fax: +359/ 298 755 08
E-mail: ecc.bulgaria@kzp.bg
http://ecc.kzp.bg
CYPRUS
EUROPEAN CONSUMER CENTRE OF CYPRUS
Director: Elena Papachristoforou
c/o Competition and Consumers Protection Service (CCPS), Ministry of Commerce, Industry and Tourism
6, Andreas Araouzos
1421 Nicosia
Tel. +357/22 867 100
Fax: +357/22 375 120
E-mail: ecccyprus@mcit.gov.cy
www.ecccyprus.org
CZECH REPUBLIC
EUROPEAN CONSUMER CENTRE OF THE CZECH REPUBLIC
Director: Tomas Vecl
Štěpánská 15
120 00 Praha 2
Tel. +420/ 296 366 155
E-mail: esc@coi.cz
www.coi.cz/esc
DENMARK
FORBRUGER EUROPA
Acting Director: Kenneth Skov Jensen
Carl Jacobsens Vej 35
DK-2500 Valby
Tel. +45 4171 5000
Fax: +45 4171 5100
E-mail: info@forbrugereuropa.dk
www.forbrugereuropa.dk
ESTONIA
EUROPEAN CONSUMER CENTRE OF ESTONIA
Director: Kristina Vaksmaa
Kiriku 4
15071 Tallinn
Tel. +372/6201 708
Fax: +372/6201 701
E-mail: consumer@consumer.ee
www.consumer.ee
FINLAND
EUROPEAN CONSUMER CENTRE OF FINLAND
Director: Leena Lindström
Haapaniemenkatu 4 A
Box 5
00531 Helsinki
Tel. +358/9 7726 7816
Fax: +358/9 7726 7557
E-mail: ekk@kuluttajavirasto.fi
www.ecc.fi
FRANCE
CENTRE EUROPEÉN DES CONSOMMATEURS
Director: Bianca Schulz
c/o Euro-Info-Verbraucher e.V.
Rehfusplatz 11
D-77694 Kehl
Tel. +49/78 51 991 48 0 0820/200 999 (only accessible from France)
Fax: +49/78 51 991 48 11
E-mail: info@euroinfo-kehl.com
www.euroinfo-kehl.com
GERMANY
EUROPÄISCHE VERBRAUCHERZENTRUM DEUTSCHLAND
Director: Bernd Krieger
c/o Euro-Info-Verbraucher e.V.
Rehfusplatz 11
D-77694 Kehl
Tel. +49/7851 991 48 0
Fax: +49/7851 991 48 11
E-mail: info@euroinfo-kehl.com
www.euroinfo-kehl.com
KIEL
Willestraße 4 - 6
24103 Kiel
Tel.: +49 (0)431 - 97 19 350
Fax: +49 (0)431 - 97 19 360
info.kiel@evz.de
www.evz.de
GREECE
EUROPEAN CONSUMER CENTRE GREECE
c/o Hellenic Consumers Ombudsman
Dyrektor: Dimitrios Markou
144 Alexandras Av.
PC: 114 71 Athens
Tel. +30 2106 46 02 84
Fax: +30 2106 46 07 84
E-mail: ecc-greece@synigoroskatanaloti.gr
www.synigoroskatanaloti.gr/index_ecc.html
HUNGARY
EURÓPAI FOGYASZTÓI KOZPONT
Director: Attila Kriesch
József körút 6.
H-1088 Budapest,
Phone: +36-1-459-48-32
Fax: +36-1-210-25-38
E-mail: info@magyarefk.hu
www.magyarefk.hu
ICELAND
ENA-ECC ICELAND
Director: Hildigunnur Hafsteinsdóttir
Hverfisgata 105
101 Reykjavik
Fax: +354/5451212
E-mail: ena@ena.is
www.ena.is
IRELAND
EUROPEAN CONSUMER CENTRE DUBLIN
Director: Ann Neville
Macro Community Resource Centre
1 Green Street
Dublin 7
Tel: + 353 1 879 7620
Fax: + 353 1 873 4328
E-mail: info@eccireland.ie
www.eccireland.ie
ITALY
CENTRO EUROPEO CONSUMATORI
Director: Federico Vicari
Via Francesco Gentile, 135
00173 Rome
Tel. +39 06 44 23 80 90
Fax +39 06 44 17 02 85
e-mail: info@ecc-netitalia.it
www.ecc-netitalia.it
LATVIA
EUROPEAN CONSUMER CENTRE OF LATVIA
c/o Pateretaju Tiesibu Aizsardzibas Centrs-Consumer Rights Protection Centre
Director: Aija Gulbe
Kr. Valdemara Street 157-228
1013 Riga
Tel. +371/738 8625
Fax: +371/738 8625
E-mail: info@ecclatvia.lv
www.ecclatvia.lv
LITHUANIA
EUROPEAN CONSUMER CENTRE OF LITHUANIA
Director: Saulius Linkevičius
Odminiř str. 12, Vilnius
LT 01122 Lietuva
Tel. (+370 5) 2650368
Fax (+370 5) 2623123
E-mail: saulius.linkevicius@ecc.lt
www.ecc.lt
LUXEMBOURG
CENTRE EUROPÉEN DES CONSOMMATEURS-GIE LUXEMBOURG
Director: Karin Basenach
55, rue des Bruyeres
L-1274 Howald
Tel. +352/26 84 641
Fax: +352/26 84 57 61
E-mail:info@cecluxembourg.lu
www.cecluxembourg.lu
MALTA
EUROPEAN CONSUMER CENTRE OF MALTA
Director: Claude Sammut
Annex to Consumer & Competition Division
47a South Street
Valletta
Malta
Tel. +356/ 21 221901
Fax: +356/21 221902
E-mail: ecc.malta@gov.mt
www.eccnetmalta.gov.mt
THE NETHERLANDS
STICHTING CONSUMENTEN INFORMATIE PUNT
Director: Patricia de Bont
Catharijnesingel 55, 5th floor
3511 GD Utrecht
P.O. Box 487
3500 AL Utrecht, the Netherlands
Tel. +31/(0) 30 232 6440
Fax: +31/(0) 30 234 2727
E-mail:info@eccnl.eu
www.eccnl.eu
NORWAY
FORBRUKER EUROPA
Director: Ragnar Wiik
P.O.Box 4594 Nydalen
0404 Oslo
Tel. +47/23 400 500
Fax: +47/23 400 501
E-mail: post@forbrukereuropa.no
www.forbrukereuropa.no
POLAND
EUROPEJSKIE CENTRUM KONSUMENCKIE
Director: Piotr Stańczak
Plac Powstańców Warszawy 1
00-950 Warszawa
Tel. +48/022 5560118
Fax: +48/022 5560359
E-mail: info@konsument.gov.pl
www.konsument.gov.pl
PORTUGAL
CENTRO EUROPEU DO CONSUMIDOR
Director: Maria do Ceu Costa
Praça Duque de Saldanha, 31-1°
1069-013 Lisboa
Tel. +351/21 356 47 50 lub 52
Fax: +351/21 356 47 12
E-mail: euroconsumo@dg.consumidor.pt
www.cec.consumidor.pt
ROMANIA
CENTRUL EUROPEAN AL CONSUMATORILOR DIN ROMANIA
Director: Irina Chiritoiu
Bd. Nicolae Balcescu nr. 32-34, Etaj 4, 16(1-3), Sector 1
RO-010055 Bucharest,
Tel. + 40 21 315 71 49
Fax: +40 21 311 02 42
E-mail:office@eccromania.ro
www.eccromania.ro
SLOVAKIA
EUROPSKE SPOTREBITELSKE CENTRUM
Director: Dźenśida Veliova
Mierova 19
827 15 Bratislava
Tel. +421/2 4854 2019
Fax: +421/2 4854 1627
E-mail: ecc@economy.gov.sk
www.esc-sr.sk
SLOVENIA
EVROPSKI POTROŠNIŠKI CENTER
Director: Jana Huč Urśič
1000 Lijubljana
Frankopanska 5
Tel. +38/614 323 035
Fax: +38/614 333 371
E-mail: epc@epc.si
www.epc.si
SPAIN
CENTROS EUROPEO DEL CONSUMIDOR
Director: Jose Maria Tamames Rivera
Principe de Vergara 54
28006 Madrid
Tel. +34/ 91 822 45 55
Fax: +34/ 91 822 45 62
E-mail: cec@consumo-inc.es
http://cec.consumo-inc.es
SWEDEN
KONSUMENT EUROPA
Director: Jolanda Girzl
BOX 48
65102 KARLSTAD
Tel. +46 54 1941 50
Fax: +46 54 1941 95
E-mail: info@konsumenteuropa.se
www.konsumenteuropa.se
UNITED KINGDOM
EUROPEAN CONSUMER CENTRE UK
Director: Jediah Mayatt
Trading Standards Institute
First Floor, 1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon SS15 6TH
tel: +44 (0)8456 04 05 03
fax: +44 (0)8456 08 96 00
E-mail: ecc@tsi.org.uk
www.ukecc.net






























