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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

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24.000 consumers used new European platform in first year

While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border.

Car rental companies improve treatment of consumers

Did you ever book a car online and find out you had to pay more when you get to the rental desk? Last year, this was the case of 2,000 consumers in Europe, who reported these issues to the European Consumer Centres, which help consumers when they travel or buy cross border. Following a strong increase of the number of complaints on car rental issues, the European Commission and national consumer authorities engaged with the five leading car rental companies to address these issues.

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Help! I was robbed

Polish consumer was spending holidays in a Spanish hotel in Tenerife. During her absence somebody broke into her locked room and stole a laptop of 3000 PLN (714 EUR) and a camera of 1500 PLN (360 EUR). The consumer immediately informed the manager of the hotel, who reported to the police of the incident.

ECC-Net and CPC-Net cooperation

Polish consumer has ordered from British trader the carriage of personal belongings from Poland to Great Britain. The service cost 300 euro. However it turned out that the trader has  charged the consumer of 265 euro extra as a punishment for the carriage of alcohol. ECC Poland jointly with ECC UK stated that such a record in contract is an illegal clause.

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