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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

Find out more about ECC Poland


Have you ever purchased a car abroad, in one of the EU countries?

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ECC-Net will help foreign consumers during WYD

During World Youth Day (WYD) which will be celebrated from July 25–31 in Poland, the pilgrims from the EU states, Norway and Iceland, in case of facing trouble with purchasing goods or services, can contact directly European Consumer Centre in Poland (ECC Poland).

European Consumer Centre in Poland is a part of the ECC-Net, a network of 30 centres, responsible for providing information about consumer rights in the European Union and helping in solving individual problems - consumer complaints related to cross-border transactions.

Changes in roaming charges in the EU

From April 30th, surcharges for phone calls and data usage when you’re in another EU country are capped even further, while from 15 June 2017 using your mobile phone abroad should cost the same as doing so at home.

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The Polish consumer while watching teleshopping decided to purchase gold-plated necklace. After two weeks received a package. Unfortunately, he noticed that the product is not made from gold, but from its imitation - tombac. It also turned out that the seller is established in Hungary. However the buyer decided to withdraw from the contract and return the product to entrepreneur.

Air traffic

A Polish consumer was traveling from the town Chihuahua to Cracow through Mexico City and Frankfurt. Flight from Mexico to Germany was delayed one hour which made the consumer run late for the flight to Cracow. Finally, consumer arrived to Poland with 5-hours delay. The German carrier refused to pay any compensation and tried to justify himself by the air traffic congestion over the Frankfurt airport.

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