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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

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When you shop online, do you check basic information about a trader (such as company name, adress, phone number/e-mail, registration data)?

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Car rental companies improve treatment of consumers

Did you ever book a car online and find out you had to pay more when you get to the rental desk? Last year, this was the case of 2,000 consumers in Europe, who reported these issues to the European Consumer Centres, which help consumers when they travel or buy cross border. Following a strong increase of the number of complaints on car rental issues, the European Commission and national consumer authorities engaged with the five leading car rental companies to address these issues.

Consumer rights on Black Friday

Poland’s consumer protection Authority and the European Consumer Centres Network offer advice to shoppers for one of the year’s biggest shopping days

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Dietary supplements

A Finnish consumer bought supplements from a Polish seller. The product was covered by a quality guarantee, which meant that, in the absence of effects, the consumer could return the goods and receive a full reimbursement. Due to the lack of promised effects, the consumer returned the goods according the received instructions. Unfortunately he did not get promised  reimbursement.


Free book for 45 euros

One day a consumer while sitting at home heard the doorbell. She opened the door, in front of her was a courier who handed her a package with a book about dieting. Although she was surprised signed a protocol – she was assured that the book was free. After opening the package she noticed that behind the cover of the book was placed an invoice.

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