While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border.
How can we help you?
- ECC Poland informs consumers about their rights in the EU, Norway and Iceland
- Assists in solving problems with traders from other EU countries
- Services are free of charge
When you shop online, do you check basic information about a trader (such as company name, adress, phone number/e-mail, registration data)?
Shopping in the UE
- Examples of cases
Did you ever book a car online and find out you had to pay more when you get to the rental desk? Last year, this was the case of 2,000 consumers in Europe, who reported these issues to the European Consumer Centres, which help consumers when they travel or buy cross border. Following a strong increase of the number of complaints on car rental issues, the European Commission and national consumer authorities engaged with the five leading car rental companies to address these issues.
A Polish seller was trying to expend his business so created Czech version of his online store. A Czech consumer purchased from him few dresses. Unfortunately they did not meet her expectations. Therefore, she decided to withdrew from the contract and send them back. But the dresses have returned to her. The Consumer tried to contact the online shop but then it turned out that its website was suspended.
A Finnish consumer bought supplements from a Polish seller. The product was covered by a quality guarantee, which meant that, in the absence of effects, the consumer could return the goods and receive a full reimbursement. Due to the lack of promised effects, the consumer returned the goods according the received instructions. Unfortunately he did not get promised reimbursement.
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