Contact us

Address:

European Consumer Centre in Poland
The Conference Centre of the OCCP, room 1.5. 
Plac Powstańców Warszawy 1
00-950 Warsaw

Tel.: + 48 22 55 60 118
Fax: + 48 22 55 60 359
E-mail: info@konsument.gov.pl

Follow us on Twitter - @ECCPoland (Twitter is not the right place for submitting complaints and inquiries).

European Consumer Centre informs that it replies to the correspondence received by e-mail which meets the requirements specified in Article 63(2) of the Act of 14 June 1960 Code of administrative procedures (consolidated text: Dz. U. of 2000, No. 98, item 1071 as amended), which reads as follows:
"A request should include at least an indication of its sender, the sender's address and his/her claim, moreover, it should meet other requirements laid down in specific regulations."

This means that the content of the correspondence sent to the Centre should include at least an indication of:

- the sender (name),
- the address (zip code, city(town), street and house number) of the sender,
- subject matter.

Working hours of the centre:

Monday - Friday: 8.30 am – 4:30 pm

Consumer infoline:

Monday - Friday: 10.00 am - 2.00 pm

Visits:

Monday, Wednesday, Friday: 10:00 am - 2:00 pm

Tuesday, Thursday : 2:00 pm – 6:00 pm

How to get to the centre?

ecc poland

1. From “Ursynów”: M1 metro line to “Młociny”. You should get off the train on the “Świętokrzyska” station and get out on the “Świętokrzyska” street. Next you should go straight ahead up to “Pl. Powstańców Warszawy”.

2. From Northern Warsaw: M1 metro line to “Kabaty”. You should get off the train on the “Świętokrzyska” station and get out on the “Świętokrzyska” street. Next you should go straight ahead up to “Pl. Powstańców Warszawy”.

3. From “Dworzec Centralny”:
a) 175 th line ZTM bus to “Pl. Piłsudskiego”. You should get out of the bus on the “Ordynacka” bus stop and go along the “Warecka” street up to “Pl. Powstańców Warszawy”.
b) 9 th line ZTM tram to “Gocławek”. You should get out of the tram on the “Krucza” stop and change to the 107 th bus line to “Esperanto”. You should get out of the bus on the “Pl. Powstańców Warszawy” bus stop.
c) 22 nd line ZTM tram to „Rondo Wiatraczna”. You should Get out of the tram on the “Krucza” bus stop and change to 107 th bus line to “Esperanto”. You should get out of the bus on the “Pl. Powstańców Warszawy” bus stop.
d) 25 th line ZTM tram to “Annopol”. You should Get out of the tram on the “Krucza” bus stop and change to 107 th bus line to “Esperanto”. You should get out of the bus on the “Pl. Powstańców Warszawy” bus stop.

4. From „Dworzec Wileński”: M2 metro line to “Rondo Daszyńskiego”. You should Get out of the train on the “Nowy Świat-Uniwersytet” stadion and get out on the “Świętokrzyska” street. Next you should go straight ahead up to “Pl. Powstańców Warszawy”.

5. From “Dworzec Zachodni”: 127th line ZTM bus to “Mariensztat”. You should get out of the bus on the “Krucza” stop and change to the 107th bus line to “Esperanto”. You should get out of the bus on the “Pl. Powstańców Warszawy” bus stop.


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