Europejskie Centrum Konsumenckie

Costa Concordia Shipwreck survivors and future passengers who will not board because of the accident, can ask for a refund for personal, material and non material damages by filing a complaint against Costa Crociere.

The complaint must be sent by recorded delivery letter (or any other means that will guarantee the receipt). A complaint form in English for download: http://www.konsument.gov.pl/files/acce_just03_en.pdf
Therefore it is always advisable to send the complaint, which must be filled in with all the information in detail.


fot.: Wikimedia Commons

Passengers involved directly in the shipwreck can ask for:

- Refund of the total amount paid for the cruise
- Refund of material damages for the loss/destruction of all personal belongings. In this case it will be
necessary to make a list of all personal items ( money, jewelry, personal documents…)
- Refund for expenses borne because of the shipwreck ( i.e. to return home), either in case of expenses
borne by a tour operator, or in case of personal expenses
- Refund for personal injury according to the prognosis received
- Refund for moral damages and for the ruined holiday

Attention: please attach to the refund request also a copy of documents and receipts that can prove what declared

Foreign passengers involved in the shipwreck can address the European Consumer Centre of their country, to be found on: http://ec.europa.eu/consumers/ecc/index_en.htm to get assistance and advice in handling the complaint.

The European Consumer Centres is a network sponsored by the European Commission to provide consumers with advice on their EU consumer rights and to help them with their disputes with traders in other EU countries.

Passengers who booked a cruise on Costa Concordia for future departures have the right to board an alternative cruise of the same value, or higher (without any extra charge), or of lower value too, in this case they will get a refund of the price difference. Passengers who do not accept these proposals are entiteled to withdraw from the contract and get the full refund.

Adiconsum, in coordination with the Costa Concordia Shipwreck Survivors Committee, will provide passengers with help and all the necessary information to make a refund request. Those, who are interested in the assistance, can address Adiconsum’s local branches all over the Italian territory.