About us

The ECC-Net promotes the understanding of EU consumers' rights and assists in resolving complaints about purchases made in another country of the network, when travelling or shopping online.

Watch how we work: European Consumer Centre Network

European Consumer Centre Network (ECC-Net)

The European Consumer Center Network "ECC-Net" is a network of 30 offices in the 28 EU Member States, Norway and Iceland. ECC's are co-financed by the European Commission and national governments, as part of the European policy to assist every citizen in Europe to take advantage of the single market. The aim of the network is to provide free of charge help and advice to consumers on their cross-border purchases, whether online or on the spot within these 30 countries.

The main objectives of the European Consumer Centre Network are as follows:

  1. Providing consumers with information
  2. Assisting consumers with a complaint
  3. Assisting consumers with a dispute
  4. Organizing promotional activities
  5. Contributing to ADR development
  6. Networking and feedback
  7. Cooperating with enforcement authorities
  8. Collaborating with traders (associations or professional bodies)
  9. Ensuring a uniformly high quality standardized service

Click on your country:

Sieć ECK

European Consumer Centre (ECK) in Poland

European Consumer Centre in Poland (ECK) was founded in 2005, pursuant to agreement of the European Commission with the Office of Competition and Consumer Protection (UOKiK). The project is financed from the funds of the European Union and the Competition and Consumer Protection Office. ECC in Poland is a network member of European Consumer Centers (ECC-Net).

The ECC tasks don't cover:

  1. Inspection of disputes between trader and trader
  2. Inspection of cases between Polish consumer and Polish trader
  3. Inspection of cases out of the territory of the European Union, Norway and Island

Contact us:

  • by complaint form available on the website
  • by phone: 22 55 60 118 (Monday-Friday, 10 am-2 pm)
  • by e-mail: info@konsument.gov.pl
  • visiting our office at Plac Powstancow Warszawy 1 in Warsaw

Monday, Wednesday, Friday (10 am-2 pm)

Tuesday, Thursday (2 pm-6 pm)

Our team

Piotr Stańczak

Director of ECC Poland

Katarzyna Słupek

Katarzyna Słupek - PR Officer

Karol Muż

Karol Muż - Lawyer, coordinator of case handling

Magda Witan

Magda Witan - Consumer advisor

Joanna Sołtan

Joanna Sołtan - PR Assistant
Joanna.Soltan@konsument.gov.pl

Piotr Esse

Piotr Esse - IT Expert/Webmaster


Katarzyna Mizerska - Secretary