Resolved cases
She returned the goods within the cooling off period that she was entitled to under the EU...
Lectures
Asserting claims in out-of-court mode ADR (Alternative Dispute Resolution)
- What is ADR?
- Types of ADR systems
- What are the ADR standards in European Union?
- ADR in Poland
- What should we remember?
- Who may help in finding a proper ADR system?
Information about mediation procedure in trade inspectorates (.doc file)
Supplementary information
Reorganization of the Trade Inspection authority
Summary of the Baltic Sea Region Seminar with presentations attached.
If a seller refuses to repair your laptop which broke down when under guarantee or if you cannot come to agreement with a travel agent over a refund for a ruined holiday, there are ways to sort it out without going to court.
European Consumer Centers Network in Europe has prepared a report about cross- border dispute resolutions mechanisms in Europe. The report has a look at how likely consumers are to have their cross-border complaints solved today and which role alternative dispute resolution mechanisms (ADR) play in this. This report is the result of 2-year cooperation between ECC- Net. The project was coordinated by four European Consumer Centers: Danish, Polish, Italian and British.
with the day of 31 December 2008the office of the Chief Inspector of the Trade Inspection Authority was abolished. Simultaneously a chief Inspectorate of the rade Inspection Authority was closed down.
With the day of 31 December 2008 the office of the Chief Inspector of the Trade Inspection Authority was abolished. Simultaneously a chief Inspectorate of the rade Inspection Authority was closed down.
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