Resolved cases
Returning goods bought online: Polish consumer / UK seller
A Polish consumer bought a dress from a UK seller's website but decided she did not like it when it arrived.
She returned the goods within the cooling off period that she was entitled to under the EU...
She returned the goods within the cooling off period that she was entitled to under the EU...
More...
Lectures
Who may help in finding a proper ADR system?
European Consumer Centres functioning in the European Union countries, Island and Norway fulfil the functions of clearing houses and help individuals in transferring the cross-border complaints to proper ADR systems in the entrepreneur's country.
As Clearing House for Poland we will help
- the residents of Poland to find an ADR system in other E.U countries
- individuals outside Poland to find a proper ADR system in Poland
