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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

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Consumer rights on Black Friday

Poland’s consumer protection Authority and the European Consumer Centres Network offer advice to shoppers for one of the year’s biggest shopping days

European Consumer Summit 2016 - achievements and challenges

On 17th of October started the European Consumer Summit 2016 organized by the European Commission in Brussels. The European Consumer Centers (ECC-Net), including ECC Poland shall attend the meeting. Follow the discussion

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ECC-Net and CPC-Net cooperation

Polish consumer has ordered from British trader the carriage of personal belongings from Poland to Great Britain. The service cost 300 euro. However it turned out that the trader has  charged the consumer of 265 euro extra as a punishment for the carriage of alcohol. ECC Poland jointly with ECC UK stated that such a record in contract is an illegal clause.

“Storm of customers”

A Polish seller was trying to expend his business so created Czech version of his online store. A Czech consumer purchased from him few dresses. Unfortunately they did not meet her expectations. Therefore, she decided to withdrew from the contract and send them back. But the dresses have returned to her. The Consumer tried to contact the online shop but then it turned out that its website was suspended.

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