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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

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When you shop online, do you check basic information about a trader (such as company name, adress, phone number/e-mail, registration data)?

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Consumer rights on Black Friday

Poland’s consumer protection Authority and the European Consumer Centres Network offer advice to shoppers for one of the year’s biggest shopping days

European Consumer Summit 2016 - achievements and challenges

On 17th of October started the European Consumer Summit 2016 organized by the European Commission in Brussels. The European Consumer Centers (ECC-Net), including ECC Poland shall attend the meeting. Follow the discussion

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“Storm of customers”

A Polish seller was trying to expend his business so created Czech version of his online store. A Czech consumer purchased from him few dresses. Unfortunately they did not meet her expectations. Therefore, she decided to withdrew from the contract and send them back. But the dresses have returned to her. The Consumer tried to contact the online shop but then it turned out that its website was suspended.

Dietary supplements

A Finnish consumer bought supplements from a Polish seller. The product was covered by a quality guarantee, which meant that, in the absence of effects, the consumer could return the goods and receive a full reimbursement. Due to the lack of promised effects, the consumer returned the goods according the received instructions. Unfortunately he did not get promised  reimbursement.

 

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