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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
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When you shop online, do you check basic information about a trader (such as company name, adress, phone number/e-mail, registration data)?

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Design a poster for Europe Day 2010: help us choose a winner!

Dynamic. Diverse. Unified. Imaginative. That’s the spirit of Europe, evoked by 10 posters created to celebrate Europe Day, 9 May 2010.

Amendment to the Polish Language Act

The amendment to the Polish Language Act has come into action on 15 October 2009. The new regulation has a significant impact on Polish consumer’s protection law, concerning both foreign and national consumers. It has been enacted in response to the Polish Constitutional Tribunal ruling, upon which articles 8 passage 2 and 3 have been declared unconstitutional and, in consequence, non-binding.

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“Storm of customers”

A Polish seller was trying to expend his business so created Czech version of his online store. A Czech consumer purchased from him few dresses. Unfortunately they did not meet her expectations. Therefore, she decided to withdrew from the contract and send them back. But the dresses have returned to her. The Consumer tried to contact the online shop but then it turned out that its website was suspended.

Dietary supplements

A Finnish consumer bought supplements from a Polish seller. The product was covered by a quality guarantee, which meant that, in the absence of effects, the consumer could return the goods and receive a full reimbursement. Due to the lack of promised effects, the consumer returned the goods according the received instructions. Unfortunately he did not get promised  reimbursement.


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