How can we help you?

  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

Find out more about ECC Poland


Have you ever bought counterfeit or refurbished product?

Worth visiting

  • News
  • Examples of cases
  • Reports
  • Lectures

Consumer rights on Black Friday

Poland’s consumer protection Authority and the European Consumer Centres Network offer advice to shoppers for one of the year’s biggest shopping days

European Consumer Summit 2016 - achievements and challenges

On 17th of October started the European Consumer Summit 2016 organized by the European Commission in Brussels. The European Consumer Centers (ECC-Net), including ECC Poland shall attend the meeting. Follow the discussion

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Compansation for spamming

Polish consumer notoriously was receiving SPAM messages from the popular in Poland, Swedish clothing store. Despite many contacts with the trader, the e-mails have not stopped coming. The consumer decided to hire a law company to help him block a unwanted massages. Despite the efforts, emails were still being sent.

Help! I was robbed

Polish consumer was spending holidays in a Spanish hotel in Tenerife. During her absence somebody broke into her locked room and stole a laptop of 3000 PLN (714 EUR) and a camera of 1500 PLN (360 EUR). The consumer immediately informed the manager of the hotel, who reported to the police of the incident.

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