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  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

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Have you ever bought counterfeit or refurbished product?

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24.000 consumers used new European platform in first year

While there are strong rules in place in the EU to protect consumers, in practice consumers sometimes encounter problems getting redress when their rights are violated, particularly cross border.

Car rental companies improve treatment of consumers

Did you ever book a car online and find out you had to pay more when you get to the rental desk? Last year, this was the case of 2,000 consumers in Europe, who reported these issues to the European Consumer Centres, which help consumers when they travel or buy cross border. Following a strong increase of the number of complaints on car rental issues, the European Commission and national consumer authorities engaged with the five leading car rental companies to address these issues.

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Lithuanian shop in Polish

The Polish consumer after the purchase of fabrics in the online store after some days decided to return them. The owner of the store, however, did not agree to withdraw from the contract, justifying that its decision is in line with Lithuanian law. It turned out that although the shop was actually run all in Polish, used the Polish internet domain, the entrepreneur was registered in Lithuania. He stated in his rules of procedure that according to the law of the Republic of Lithuania the fabric belonges to a group of non-returnable goods.

Rent a car with a collision

A Polish consumer spent her holidays in Spain. Before leaving Poland she had rented a car through the website of the British broker. The consumer also decided to purchase additional “full protection” insurance. During her holidays she had collided with the other vehicle due to another driver's fault. Despite the fact she had bought car insurance, Spanish car rental company requested from her to cover the repair costs of 1000 EUR.

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