How can we help you?

  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

Find out more about ECC Poland


Have you ever bought counterfeit or refurbished product?

Worth visiting

  • News
  • Examples of cases
  • Reports
  • Lectures

European measures to minimise disruption caused by volcanic ash

Guidelines issued today will help to minimise airspace closures in the event of volcanic ash reaching Europe without compromising safety standards. This is the result of the European Commission, Eurocontrol and the European Aviation Safety Agency (EASA) working closely together with airlines, regulators, and aircraft and engine manufacturers over the past month. The improved approach will offer Member States greater flexibility in deciding how to manage their airspace, allowing for less flight disruption while still ensuring the highest level of safety. In addition the Commission and Eurocontrol have decided to create a European Aviation Crisis Coordination Cell (EACCC) to ensure a timely response to any future pan-European crisis severely affecting aviation.

„I love Europe”- a poster by Polish student won Euro Day competition!

Original presentation and excellent idea caused that poster by Maria Mileńko, Polish student won the online competition and became the official poster of „9 May 2010- Europe Day.”

<< <  Page 47 of 48  > >>

Lithuanian shop in Polish

The Polish consumer after the purchase of fabrics in the online store after some days decided to return them. The owner of the store, however, did not agree to withdraw from the contract, justifying that its decision is in line with Lithuanian law. It turned out that although the shop was actually run all in Polish, used the Polish internet domain, the entrepreneur was registered in Lithuania. He stated in his rules of procedure that according to the law of the Republic of Lithuania the fabric belonges to a group of non-returnable goods.

Rent a car with a collision

A Polish consumer spent her holidays in Spain. Before leaving Poland she had rented a car through the website of the British broker. The consumer also decided to purchase additional “full protection” insurance. During her holidays she had collided with the other vehicle due to another driver's fault. Despite the fact she had bought car insurance, Spanish car rental company requested from her to cover the repair costs of 1000 EUR.

older cases>>